Explore our frequently asked questions to learn more about our offers, features and services. If you can’t find the answer to your question, our team is here to help you!
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General
What types of experiences does EuroveloMaresme offer?
EuroveloMaresme offers a wide selection of experiences linked to the territory and sustainable tourism. You can find activities related to nature, cycle tourism, gastronomy, culture, wellbeing, leisure, sports and proposals designed for families and other visitor profiles.
Are the experiences suitable for all audiences?
Not necessarily. Each experience may have specific characteristics regarding recommended age, level of difficulty, accessibility or participation conditions. We recommend always checking the detailed description of each activity before booking.
Do the activities include a guide or instructor?
It depends on the experience. Some activities include a guide, instructor or specialised support, while others can be done independently or self-guided. This information is specified in each activity description.
Are the experiences available all year round?
Some experiences are available throughout the year, while others depend on the season, weather conditions or provider availability. You can check the available dates and updated booking calendar in each activity description.
Bookings and payments
How can I book an experience?
Simply select the experience you are interested in, choose an available date, indicate the number of participants and complete the payment process.
Will I receive a booking confirmation?
Yes. Once the purchase is completed, you will receive a confirmation email with the booking summary and the corresponding voucher or ticket.
Changes, cancellations and conditions
Can I cancel an experience?
You can cancel an experience as long as this option is included in its cancellation policy. We recommend reviewing the specific conditions before confirming your purchase.
What types of activities can I find?
On the platform, you will find experiences from different fields such as nature, cycle tourism, gastronomy, culture, wellbeing, sports, water activities, leisure and entertainment.
What happens if I cannot attend the activity?
Cancellation conditions may vary depending on the experience and the provider. Each activity clearly states its policy before completing the booking.
Practical questions
What should I bring on the day of the activity?
The necessary or recommended equipment is indicated in each experience description. In general, it is recommended to wear comfortable clothing suitable for the activity and weather conditions.
Can I give an experience as a gift?
Yes, you can give an experience as a gift. Even if there is no specific gift option, once purchased you can share it with anyone you choose.
Is there customer service?
The platform offers technical support and general information about the functioning of the website. For any doubt or incident related to a specific experience (reservations, availability, conditions, cancellations or cancellations), you can directly contact the supplier company responsible for the activity, through the contact information available at the experience page or in the confirmation email. The Costa del Maresme Tourist Promotion Consortium and the Maresme Regional Council do not manage reservations nor intervene in the provision of experiences. For queries related exclusively to the operation of the platform, you can contact the general information channels of the Consorci or the Regional Council.
What should I do if I have a problem with a booking?
In the event of an incident with a reservation, please contact directly the company providing the experience, which is responsible for the management. You can check the details by contacting the activity department or in the reservation confirmation email. The platform does not manage reservations nor can it intervene in the resolution of incidents linked to experiences.
